Refund Policy

1. Purpose of this policy

This policy explains how OceanNavigatorExpress reviews eligible payment and charge refund requests, what conditions apply, and how we communicate the outcome.

2. Charges that may qualify

Any applicable fees paid by the recipient during the shipment processing, clearance, verification, or other required procedures will be handled according to the refund terms set out in this policy. These may include charges related to:

• Shipment processing or handling
• Customs, clearance, or required documentation
• Verification connected to the shipment or recipient
• Other required services identified in the applicable terms

Only charges that qualify as refundable under the applicable terms are eligible for return under this policy.

3. How requests are reviewed

Refund processing is managed through our designated refund department, which is responsible for reviewing and processing approved refunds. Each request is assessed against the stated refund conditions before a refund is confirmed and released.

4. Eligibility and amount

Where a fee is confirmed as refundable under the applicable terms, the full eligible amount will be refunded after the successful completion of delivery and the required delivery confirmation procedures.

Refund eligibility applies regardless of the amount paid, provided that the charge qualifies under the stated refund conditions.

5. Verification

Customers may be required to complete verification steps and provide any necessary information to allow the refund process to be completed. Refunds can only be finalised once the required verification and delivery confirmation procedures have been satisfied.

6. Delivery confirmation

Refundable amounts are released only after delivery has been successfully completed and confirmed. Until the required delivery confirmation procedures are finalised, eligible refunds remain pending review by our refund department.

7. Charges that do not qualify

Charges that do not meet the conditions set out in this policy, or that are not designated as refundable under the applicable terms, are not eligible for a refund. If you are unsure whether a particular charge is refundable, please contact us before submitting a request.

8. How to submit a request

To request a refund for an eligible charge, please contact our refund department using the details below. Include your shipment or tracking reference and any documentation relating to the charge so that your request can be reviewed promptly.

9. Changes to this policy

We may update this Refund Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and revising the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact the refund team

If you have any questions about this Refund Policy or wish to submit a refund request, please contact our refund department at: